{"id":1446,"date":"2020-03-06T19:03:17","date_gmt":"2020-03-06T19:03:17","guid":{"rendered":"http:\/\/help.bwtech.com\/?page_id=1446"},"modified":"2020-03-06T19:03:17","modified_gmt":"2020-03-06T19:03:17","slug":"subscriber-complaints-slm","status":"publish","type":"page","link":"https:\/\/help.bwtech.com\/?page_id=1446","title":{"rendered":"Subscriber Complaints &#8211; SLM"},"content":{"rendered":"<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#Subscriber_Complaints8211_SLM\"><span class=\"toc_number toc_depth_1\">1<\/span> Subscriber Complaints\u00a0&#8211; SLM<\/a><ul><li><a href=\"#OVERVIEW\"><span class=\"toc_number toc_depth_2\">1.1<\/span> OVERVIEW<\/a><\/li><li><a href=\"#HOW_TO_USE\"><span class=\"toc_number toc_depth_2\">1.2<\/span> HOW TO USE<\/a><ul><li><a href=\"#User_flow\"><span class=\"toc_number toc_depth_3\">1.2.1<\/span> User flow<\/a><\/li><\/ul><\/li><li><a href=\"#USE_CASES\"><span class=\"toc_number toc_depth_2\">1.3<\/span> USE CASES<\/a><ul><li><a href=\"#ClosingProcessingConcluding_ticket\"><span class=\"toc_number toc_depth_3\">1.3.1<\/span> Closing\/Processing\/Concluding ticket<\/a><\/li><li><a href=\"#Assigning_ticket\"><span class=\"toc_number toc_depth_3\">1.3.2<\/span> Assigning ticket<\/a><\/li><\/ul><\/li><li><a href=\"#COMMON_ERRORS\"><span class=\"toc_number toc_depth_2\">1.4<\/span> COMMON ERRORS<\/a><\/li><\/ul><\/li><\/ul><\/div>\n<h1 style=\"text-align: center;\"><span id=\"Subscriber_Complaints8211_SLM\"><b>Subscriber Complaints\u00a0&#8211; SLM<\/b><\/span><\/h1>\n<h2><span id=\"OVERVIEW\"><b>OVERVIEW<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With the main goal to control the workflow inside the client, the Work Orders feature is a tool that helps not only to control tickets but also allows the optimization of the work and the client\u2019s routines.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"HOW_TO_USE\"><b>HOW TO USE<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Work Orders feature has a simple and clean interface. Through it, the SLM team can work on the subscriber complaints tickets created by the CCD team that were assigned to them by the NOC team. They can also follow up on its status, comments made, SLA time and more. There is also the possibility to conclude and process NW tickets and close the IT ones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the main page, the user has an overview of the tickets and their status.<\/span><\/p>\n<p><b>IT tickets:<\/b><\/p>\n<p><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/P\u00e1gina-inicial-it.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1448\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/P\u00e1gina-inicial-it.png\" alt=\"\" width=\"1920\" height=\"632\" \/><\/a>Here, you can see how many tickets have the assigned status and how many are closed. Also, you have the information on the number of tickets that had their SLA time breached.<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><b>NW tickets:<\/b><\/p>\n<p><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/P\u00e1gina-inicial-3.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1449\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/P\u00e1gina-inicial-3.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a>Here, you can see how many tickets have the assigned status and how many were reassigned. Also, you have the information on the number of tickets that had their SLA time breached.<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><b>1 &#8211;<\/b><span style=\"font-weight: 400;\"> There you can also see all the assigned tickets to your group, its Overall SLA time and the SLM-CCD SLA time.\u00a0<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/SLM-time.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1450\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/SLM-time.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n2 &#8211;<\/b><span style=\"font-weight: 400;\"> To find a ticket, you can use the search bar.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Search-bar-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1451\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Search-bar-1.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n3 &#8211;<\/b><span style=\"font-weight: 400;\"> And to refine your results, use the filter tool.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Filter-tool-2.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1452\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Filter-tool-2.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through the filter tool, you can filter the results by status, SLA time, severity, problem or sub-problem:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Filter-IT.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1453\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Filter-IT.png\" alt=\"\" width=\"377\" height=\"563\" \/><\/a><br \/>\nIT tickets filter<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Filter-3.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1454\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Filter-3.png\" alt=\"\" width=\"687\" height=\"587\" \/><\/a><br \/>\nNW tickets filter<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><b>4 &#8211;<\/b><span style=\"font-weight: 400;\"> You also have the option to export your data to an Excel file. Just click on the <\/span><b>Export<\/b><span style=\"font-weight: 400;\"> icon (shown in the image below) and the document will be downloaded.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Export-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1455\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Export-1.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a><\/span><\/p>\n<p>Example of an Excel file:<\/p>\n<h3><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Excel-2.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1456\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Excel-2.png\" alt=\"\" width=\"1899\" height=\"165\" \/><\/a><\/b><\/h3>\n<h3><\/h3>\n<h3><span id=\"User_flow\"><span style=\"color: #808080;\"><b>User flow<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In the Work Orders feature, there are two main types of subscriber complaints tickets: IT and NW. Each one has its unique user flow inside the system with a specific status. On the images below, you can see the NW and IT flows and what each ticket status means:<\/span><\/p>\n<p><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/NW-Tickets-User-Flow.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1338\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/NW-Tickets-User-Flow.png\" alt=\"\" width=\"711\" height=\"432\" \/><\/a><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/IT-Tickets-User-Flow.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1337\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/IT-Tickets-User-Flow.png\" alt=\"\" width=\"718\" height=\"292\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"USE_CASES\"><b>USE CASES<\/b><\/span><\/h2>\n<h3><span id=\"ClosingProcessingConcluding_ticket\"><span style=\"color: #808080;\"><b>Closing\/Processing\/Concluding ticket<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The SLM team can only close IT tickets. The NW ones can only be closed by the CCD team, as shown in the user flow above. The SLM team can process or conclude (when the ticket is reassigned to them) NW tickets and send them back to the CCD team to validate it.<\/span><\/p>\n<p><b>1 &#8211;<\/b><span style=\"font-weight: 400;\"> First pick the tickets you want to work with and move them to your board. To do that, you just need to click on the selection box.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-1-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1457\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-1-1.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n2 &#8211;<\/b><span style=\"font-weight: 400;\"> After selecting the tickets, click on the <\/span><span style=\"color: #0000ff;\"><b>Pick<\/b><\/span><span style=\"font-weight: 400;\"> button.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-2-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1458\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-2-1.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n3 &#8211;<\/b><span style=\"font-weight: 400;\"> Now, click on the ticket you want to work with.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-3-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1459\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-3-1.png\" alt=\"\" width=\"1907\" height=\"662\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n4 &#8211;<\/b><span style=\"font-weight: 400;\"> A new window will open and there you can see all the tickets data.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Ticket-window-2.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1460\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Ticket-window-2.png\" alt=\"\" width=\"1887\" height=\"910\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n5 &#8211;<\/b><span style=\"font-weight: 400;\"> To edit it, click on the <\/span><span style=\"color: #0000ff;\"><b>Edit<\/b><\/span><span style=\"font-weight: 400;\"> button.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-4-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1461\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-4-1.png\" alt=\"\" width=\"1887\" height=\"832\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n6 &#8211; <\/b><span style=\"font-weight: 400;\">You can change the ticket\u2019s status.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-5-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1462\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-5-1.png\" alt=\"\" width=\"1885\" height=\"763\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n7 &#8211;<\/b><span style=\"font-weight: 400;\"> Select the Sub-Affected service.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-6-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1464\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-6-1.png\" alt=\"\" width=\"1901\" height=\"760\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n8 &#8211;<\/b><span style=\"font-weight: 400;\"> Then, choose the Cause, in the Incident Details part.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-6.1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1463\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-6.1.png\" alt=\"\" width=\"1882\" height=\"704\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n9 &#8211;<\/b><span style=\"font-weight: 400;\"> Insert a new FLM\/Solution data.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-7-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1465\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-7-1.png\" alt=\"\" width=\"1410\" height=\"792\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n10 &#8211; <\/b><span style=\"font-weight: 400;\">Attach files.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-8-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1466\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-8-1.png\" alt=\"\" width=\"1393\" height=\"486\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n11 &#8211; <\/b><span style=\"font-weight: 400;\">After you are finished, just click on the <\/span><span style=\"color: #0000ff;\"><b>Update<\/b><\/span><span style=\"font-weight: 400;\"> button.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-9.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1467\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-9.png\" alt=\"\" width=\"1882\" height=\"296\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><br \/>\nOr you can cancel the changes by clicking on the <\/span><span style=\"color: #0000ff;\"><b>X <\/b><\/span><span style=\"font-weight: 400;\">button.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-10.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1468\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Processing-ticket-10.png\" alt=\"\" width=\"1882\" height=\"296\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n12 &#8211;<\/b><span style=\"font-weight: 400;\"> You\u2019re done!<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"Assigning_ticket\"><span style=\"color: #808080;\"><b>Assigning ticket<\/b><\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When the SLM team receives an NW ticket, they can work on it to conclude and send back to the CCD team to close or assign it to the SLM 2 team to solve the problem &#8211; in this case, the ticket receives the <span style=\"color: #0000ff;\"><strong>In Process<\/strong><\/span> status designation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The step-by-step is the same as the one made to close, process or conclude a ticket. The only difference is when choosing the ticket status:<\/span><\/p>\n<p><b>1 &#8211; <\/b><span style=\"font-weight: 400;\">Select the <\/span><span style=\"color: #0000ff;\"><b>In Process<\/b><\/span><span style=\"font-weight: 400;\"> status.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1469\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-1.png\" alt=\"\" width=\"1885\" height=\"475\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n2 &#8211;<\/b><span style=\"font-weight: 400;\"> Choose the Assignment Group.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-2.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1470\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-2.png\" alt=\"\" width=\"1877\" height=\"704\" \/><\/a><\/b><\/p>\n<p><b><br \/>\n3 &#8211;<\/b><span style=\"font-weight: 400;\"> Fill out all the required information: Sub-Affected Service, Cause and FLM\/Solution. Then add any other data you think it is necessary for the SLM 2 team to solve the problem.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-3.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1472\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-3.png\" alt=\"\" width=\"1881\" height=\"481\" \/><\/a><br \/>\nSub-Affected Service selection<\/p>\n<p><\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-2.1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1471\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-2.1.png\" alt=\"\" width=\"1882\" height=\"704\" \/><\/a>Cause selection<\/p>\n<p><\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-3.1.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1473\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-3.1.png\" alt=\"\" width=\"1433\" height=\"888\" \/><\/a><br \/>\nSpace to fill out the FLM\/Solution<\/span><\/i><\/p>\n<p>&nbsp;<\/p>\n<p><b>4 &#8211;<\/b><span style=\"font-weight: 400;\"> Click on the <\/span><span style=\"color: #0000ff;\"><b>Update<\/b><\/span><span style=\"font-weight: 400;\"> button.<\/span><\/p>\n<p><b><a href=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-4.png\"><img loading=\"lazy\" class=\"alignnone size-full wp-image-1474\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2020\/03\/Assigning-ticket-4.png\" alt=\"\" width=\"1881\" height=\"271\" \/><\/a><\/b><\/p>\n<p><strong>5<\/strong> &#8211; <span style=\"font-weight: 400;\">That\u2019s it!<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"COMMON_ERRORS\"><b>COMMON ERRORS<\/b><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Trying to attach a file that exceeds the 10MB limit.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents1 Subscriber Complaints\u00a0&#8211; SLM1.1 OVERVIEW1.2 HOW TO USE1.2.1 User flow1.3 USE CASES1.3.1 Closing\/Processing\/Concluding ticket1.3.2 Assigning ticket1.4 COMMON ERRORS Subscriber Complaints\u00a0&#8211; SLM OVERVIEW With the main goal to control the workflow inside the client, the Work Orders feature is a tool that helps not only to control tickets but also allows the optimization of the work [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":97,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/1446"}],"collection":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1446"}],"version-history":[{"count":4,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/1446\/revisions"}],"predecessor-version":[{"id":1477,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/1446\/revisions\/1477"}],"up":[{"embeddable":true,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/97"}],"wp:attachment":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}