{"id":231,"date":"2015-11-13T18:01:51","date_gmt":"2015-11-13T18:01:51","guid":{"rendered":"http:\/\/192.168.200.82\/?page_id=231"},"modified":"2023-07-28T13:05:37","modified_gmt":"2023-07-28T13:05:37","slug":"download-raw-counters","status":"publish","type":"page","link":"https:\/\/help.bwtech.com\/?page_id=231","title":{"rendered":"Download Raw Counters"},"content":{"rendered":"<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">Contents<\/p><ul class=\"toc_list\"><li><a href=\"#DOWNLOAD_RAW_COUNTERS\"><span class=\"toc_number toc_depth_1\">1<\/span> DOWNLOAD RAW COUNTERS<\/a><ul><li><a href=\"#OVERVIEW\"><span class=\"toc_number toc_depth_2\">1.1<\/span> OVERVIEW<\/a><\/li><li><a href=\"#HOW_TO_USE\"><span class=\"toc_number toc_depth_2\">1.2<\/span> HOW TO USE<\/a><ul><li><a href=\"#Choose_the_counters\"><span class=\"toc_number toc_depth_3\">1.2.1<\/span> Choose the counters\u00a0<\/a><\/li><li><a href=\"#Common_errors\"><span class=\"toc_number toc_depth_3\">1.2.2<\/span> Common errors\u00a0<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/div>\n<h1 style=\"text-align: center;\"><span id=\"DOWNLOAD_RAW_COUNTERS\"><strong>DOWNLOAD RAW COUNTERS<\/strong><\/span><\/h1>\n<h2 style=\"text-align: justify;\"><span id=\"OVERVIEW\"><strong>OVERVIEW<\/strong><\/span><\/h2>\n<p style=\"text-align: justify;\"><span class=\"NormalTextRun SCXW79483642 BCX8\">Use <\/span><span class=\"NormalTextRun SCXW79483642 BCX8\">this<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">feature<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">to<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">c<\/span><span class=\"NormalTextRun SCXW79483642 BCX8\">hoose<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">and<\/span><span class=\"NormalTextRun SCXW79483642 BCX8\"> d<\/span><span class=\"NormalTextRun SCXW79483642 BCX8\">ownload <\/span><span class=\"NormalTextRun SCXW79483642 BCX8\">the<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">counters<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">you<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">want<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">from<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">one<\/span> <span class=\"NormalTextRun SCXW79483642 BCX8\">or<\/span><span class=\"NormalTextRun SCXW79483642 BCX8\"> more <\/span><span class=\"NormalTextRun SCXW79483642 BCX8\">tables<\/span><span class=\"NormalTextRun SCXW79483642 BCX8\">.<\/span><\/p>\n<h2 style=\"text-align: justify;\"><span id=\"HOW_TO_USE\"><strong>HOW TO USE<\/strong><\/span><\/h2>\n<p style=\"text-align: left;\"><span data-contrast=\"none\">Log in to your NetChart account.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" width=\"497\" height=\"508\" class=\"alignnone size-full wp-image-3731 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8be546ae.jpeg\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8be546ae.jpeg 497w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8be546ae-294x300.jpeg 294w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8be546ae-60x60.jpeg 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8be546ae-147x150.jpeg 147w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"2\"><span id=\"Choose_the_counters\"><b><span data-contrast=\"none\">Choose the counters<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/h3>\n<p><span data-contrast=\"auto\">In the treeview, choose the element(s) for which you want to download the counters.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" width=\"402\" height=\"541\" class=\"alignnone size-full wp-image-3732 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8cb0dcc9.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8cb0dcc9.png 402w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8cb0dcc9-223x300.png 223w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8cb0dcc9-45x60.png 45w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8cb0dcc9-111x150.png 111w\" sizes=\"(max-width: 402px) 100vw, 402px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\"><span data-contrast=\"auto\">Select <\/span><span style=\"color: #0000ff;\"><b>Performance <\/b><\/span><span data-contrast=\"none\">&gt; <\/span><span style=\"color: #0000ff;\"><b>Download Raw Counters<\/b>.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" width=\"886\" height=\"268\" class=\"alignnone size-full wp-image-3733 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8dced255.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8dced255.png 886w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8dced255-300x91.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8dced255-768x232.png 768w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8dced255-60x18.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8dced255-150x45.png 150w\" sizes=\"(max-width: 886px) 100vw, 886px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Select the <\/span><span style=\"color: #0000ff;\"><b>time aggregation<\/b><\/span><span data-contrast=\"auto\"> \u2013 DY, ROP, HOUR, etc. <\/span><br \/>\n<span data-contrast=\"none\">Select the <\/span><span style=\"color: #0000ff;\"><b>Options<\/b><\/span><span data-contrast=\"none\"> menu to select the time interval for your consultation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" width=\"1144\" height=\"451\" class=\"alignnone size-full wp-image-3734 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8f1e58f3.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8f1e58f3.png 1144w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8f1e58f3-300x118.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8f1e58f3-1024x404.png 1024w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8f1e58f3-768x303.png 768w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8f1e58f3-60x24.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b8f1e58f3-150x59.png 150w\" sizes=\"(max-width: 1144px) 100vw, 1144px\" \/><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">1 <\/span><\/b><b><span data-contrast=\"none\">\u2013<\/span><\/b> <span data-contrast=\"none\">Select the desired days on the calendar by clicking on first and the last day. The period between them is selected automatically.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">You can also write the time interval in the fields <\/span><span style=\"color: #0000ff;\"><b>FROM<\/b><\/span><span data-contrast=\"none\"> and <\/span><span style=\"color: #0000ff;\"><b>TO<\/b>.\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">2 \u2013 <\/span><\/b><span data-contrast=\"none\">Select:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span style=\"color: #0000ff;\"><b>Clear<\/b><\/span><span data-contrast=\"none\"> to clear the dates selected.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span style=\"color: #0000ff;\"><b>Clear<\/b><\/span><span data-contrast=\"none\"> &gt; <\/span><span style=\"color: #0000ff;\"><b>Weekends<\/b><\/span><span data-contrast=\"none\"> to clear all the weekends in the timeframe selected.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span style=\"color: #0000ff;\">Clear<\/span> <\/span><\/b><span data-contrast=\"none\">&gt; <\/span><span style=\"color: #0000ff;\"><b>Holidays<\/b><\/span><span data-contrast=\"none\"> to clear all the holidays in the timeframe selected.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">3 \u2013 <\/span><\/b><span data-contrast=\"none\">Select <\/span><span style=\"color: #0000ff;\"><b>Day Picking<\/b><\/span><span data-contrast=\"none\"> to manually choose random days.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">4 \u2013 <\/span><\/b><span data-contrast=\"none\">Select <\/span><span style=\"color: #0000ff;\"><b>OK<\/b><\/span><span data-contrast=\"none\"> to apply the settings.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Select the tables whose counters will be downloaded. Click on <\/span><span style=\"color: #0000ff;\"><b>Show Selected<\/b><\/span><span data-contrast=\"none\"> to view only the selected tables.<\/span><\/p>\n<p><img loading=\"lazy\" width=\"1147\" height=\"354\" class=\"alignnone size-full wp-image-3735 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92363e12.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92363e12.png 1147w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92363e12-300x93.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92363e12-1024x316.png 1024w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92363e12-768x237.png 768w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92363e12-60x19.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92363e12-150x46.png 150w\" sizes=\"(max-width: 1147px) 100vw, 1147px\" \/><\/p>\n<p><span data-contrast=\"auto\">Use <\/span><span style=\"color: #0000ff;\"><b>Fields<\/b><\/span><span data-contrast=\"auto\"> to search for counters.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" width=\"1147\" height=\"391\" class=\"alignnone size-full wp-image-3736 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92d1a0c1.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92d1a0c1.png 1147w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92d1a0c1-300x102.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92d1a0c1-1024x349.png 1024w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92d1a0c1-768x262.png 768w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92d1a0c1-60x20.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b92d1a0c1-150x51.png 150w\" sizes=\"(max-width: 1147px) 100vw, 1147px\" \/><\/p>\n<p><span data-contrast=\"auto\">All counters are selected by default. Click on <\/span><span style=\"color: #0000ff;\"><b>Select All<\/b><\/span><span data-contrast=\"auto\"> to clear the checkbox and select the counters you want.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" width=\"1089\" height=\"199\" class=\"alignnone size-full wp-image-3737 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b93358478.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b93358478.png 1089w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b93358478-300x55.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b93358478-1024x187.png 1024w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b93358478-768x140.png 768w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b93358478-60x11.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b93358478-150x27.png 150w\" sizes=\"(max-width: 1089px) 100vw, 1089px\" \/><\/p>\n<p><span data-contrast=\"auto\">Select <\/span><span style=\"color: #0000ff;\"><b>GO<\/b><\/span><span data-contrast=\"auto\"> to download the counters of the selected table(s).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" width=\"1162\" height=\"415\" class=\"alignnone size-full wp-image-3738 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b9397f6c6.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b9397f6c6.png 1162w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b9397f6c6-300x107.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b9397f6c6-1024x366.png 1024w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b9397f6c6-768x274.png 768w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b9397f6c6-60x21.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b9397f6c6-150x54.png 150w\" sizes=\"(max-width: 1162px) 100vw, 1162px\" \/><\/p>\n<p><span data-contrast=\"auto\">Select the table for which you want to see the counters. Use the <\/span><span style=\"color: #0000ff;\"><b>Search<\/b><\/span><span data-contrast=\"auto\"> field to filter for specific information.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" width=\"1209\" height=\"634\" class=\"size-full wp-image-3739 aligncenter\" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b942d1224.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b942d1224.png 1209w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b942d1224-300x157.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b942d1224-1024x537.png 1024w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b942d1224-768x403.png 768w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b942d1224-60x31.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b942d1224-150x79.png 150w\" sizes=\"(max-width: 1209px) 100vw, 1209px\" \/><\/p>\n<p><span data-contrast=\"auto\">Select <\/span><span style=\"color: #0000ff;\"><b>Load Preference<\/b><\/span><span data-contrast=\"auto\"> to save, delete or use a saved preference.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" width=\"626\" height=\"495\" class=\"alignnone size-full wp-image-3740 \" src=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b94d04b52.png\" alt=\"\" srcset=\"https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b94d04b52.png 626w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b94d04b52-300x237.png 300w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b94d04b52-60x47.png 60w, https:\/\/help.bwtech.com\/wp-content\/uploads\/2023\/07\/img_64c3b94d04b52-150x119.png 150w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/p>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">1 \u2013<\/span><\/b><span data-contrast=\"auto\"> Select <\/span><span style=\"color: #0000ff;\"><b>Load Preference<\/b><\/span><span data-contrast=\"auto\"> to save or delete a preference.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">2 \u2013 <\/span><\/b><span data-contrast=\"auto\">Choose <\/span><span style=\"color: #0000ff;\"><b>Save<\/b><\/span><span data-contrast=\"auto\"> to enter the save a new preference mode or <\/span><span style=\"color: #0000ff;\"><b>Delete<\/b><\/span><span data-contrast=\"auto\"> to enter the delete a previously saved preference mode.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">3 \u2013 <\/span><\/b><span data-contrast=\"auto\">If you are saving a new preference, write a name for it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">4 \u2013 <\/span><\/b><span data-contrast=\"auto\">Define if the new preference will be saved as default or not, and if its visibility will be<\/span><span style=\"color: #0000ff;\"><b> private<\/b><\/span><span data-contrast=\"auto\"> or <\/span><span style=\"color: #0000ff;\"><b>public<\/b>.\u00a0\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">5 \u2013 <\/span><\/b><span data-contrast=\"auto\">Choose <\/span><span style=\"color: #0000ff;\"><b>OK<\/b><\/span><span data-contrast=\"auto\"> to apply the settings or <\/span><span style=\"color: #0000ff;\"><b>Cancel<\/b><\/span><span data-contrast=\"auto\"> to give up on the action.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">6 \u2013 <\/span><\/b><span data-contrast=\"auto\">View the preferences saved and select the one you want to use.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"2\"><span id=\"Common_errors\"><b><span data-contrast=\"none\">Common errors<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/span><\/h3>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Looking for a table that belongs to another vendor\/technology.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:6,&quot;335551620&quot;:6,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contents1 DOWNLOAD RAW COUNTERS1.1 OVERVIEW1.2 HOW TO USE1.2.1 Choose the counters\u00a01.2.2 Common errors\u00a0 DOWNLOAD RAW COUNTERS OVERVIEW Use this feature to choose and download the counters you want from one or more tables. HOW TO USE Log in to your NetChart account.\u00a0 \u00a0 Choose the counters\u00a0 In the treeview, choose the element(s) for which you [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":93,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/231"}],"collection":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=231"}],"version-history":[{"count":7,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/231\/revisions"}],"predecessor-version":[{"id":1637,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/231\/revisions\/1637"}],"up":[{"embeddable":true,"href":"https:\/\/help.bwtech.com\/index.php?rest_route=\/wp\/v2\/pages\/93"}],"wp:attachment":[{"href":"https:\/\/help.bwtech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}